FREQUENTLY ASKED QUESTIONS
Wanna know if there are age limits? Wondering if you can make a booking just for yourself and someone special?
Look through our FAQs and you may find your question answered!
If not, please contact us.
No! You can always exit the room at any time, without any special keys or codes.
Our adventure guides will also be continuously monitoring the room, and you can ask them questions at any time.
Our games require highly specialized degrees in physics and math…nah, only kidding. You need zilch special skills to play our games.
All you need is to keep your wits about you, keep an open mind, be open to interacting with teammates, and most importantly, to have your happy face on 😊
Our subway-themed Terminal room is a great choice for newer players. However, feel free to pick whichever experience you think looks cool.
Our staff will adjust the hint style to make sure newbies can get through harder rooms. Our goal is for you to have fun, and our adventure guides will work hard to ensure you have a great experience no matter what.
Visit our escape games page to learn more about our adventures.
Fan out across the game space. Look for anything that seems out of place or odd in any other way.
Call out your findings and/or your progress at solving a puzzle or doing a task to the others.
If there is physical manipulation of objects involved, think of innovative ways of using the game space to your advantage.
If a puzzle/task seems impossible to crack, leave it. You may not have or know everything you need to do it yet.
And finally, remember that not everything is a puzzle/task – some things are just part of the decor.
If you want to know more, check out this video.
Our facility is wheelchair-accessible, and you can participate in all our games, though some puzzles and transitions may require assistance from your Adventure Guide. For more details, please call us at (949) 885-0111.
We accept walk-ins, but as you can guess, we can’t guarantee the availability of any room for you if you walk in. In some cases, we may close early if there are no bookings.
Give us a call before you turn up, and we can inform you if rooms are available.
Of course, booking ahead online is your best bet for a seamless experience.
You are welcome to add players on arrival, provided the room can accommodate all of you.
Aim to be here 15 minutes before your time slot.
We’re located in the Tustin Business Center at the corner of Red Hill and Edinger, across the street from Fanous Grill and Citrus Cafe.
There is a parking lot just outside the front door. Parking is free.
For everyone’s safety, guests who appear intoxicated or under the influence will be turned away without a refund.
We don’t have all the answers, but hopefully, working together through our adventures will bring you one step closer to understanding!
All our immersive experiences are family-friendly. However, our puzzles are challenging and best-suited to adults and kids ages 8 and up.
All adventurers under 16 must be accompanied by an adult.
All adventurers under 18 need an adult to sign their waiver.
We look forward to hosting you for a 2-person escape adventure on your date night in Tustin.
Please visit our date night page for more information.
Your booking is fully private. The room will be exclusive to you and your group only, and you won’t have to share it with strangers.
All our bookings are private which means we reserve the whole experience time slot just for you and your group. As such, we do not offer refunds and cannot accommodate last minute reschedules. If you do need to reschedule, please call us at least 48 hours in advance (949-885-0111). Please arrive 15 minutes prior to your scheduled start time to ensure you’re fully ready to go on time and to avoid cutting your adventure short.